Customer Feedback
Welcome to our Customer Comments page. All comments are from genuine customers who have placed an order with us and relates to the product(s) and/or our service. In some instances we have written a reply which will be in blue text. If you have ordered from us, then please consider writing a comment for others to see.
Terms & Conditions
By submitting this form you agree that drinkstuff.com will be able to use your submission, should we approve it, on our website. We reserve the right to cancel certain comments.
"Excellent service, would certainly use you again, products delivered quickly and of very good quality and price. Many thanks!"
Linda Cotterill, Thu 2nd July
"Product arrived quickly and I was very pleased with the quality if the glass!!"
Kris Duff, Wed 1st July
"Website easy to use, delivery prompt and well packed. Would recommend and use again."
Brightling, Wed 1st July
"order only 2 days to arrive order packed well and very good service."
andrew gallacher, Tue 30th June
"Prompt delivery, well packed, excellent price, would recommend to anyone"
Julie Sampson, Tue 30th June
"Very pleased with purchase. The items as described and were very well packaged and very quickly despatched."
Mrs Tracy Heard, Tue 30th June
"Speedily delivered, and faultless goods, well packed and also competitively priced. I thought the postage cost was excellent given the weight of the glasses that I ordered."
Frances, Mon 29th June
"Excellent! Arrived quickly and was what I expected."
Helen Wilcox, Mon 29th June
"Swift delivery (to UK address, in time with my UK hols), correct delivery, correct order & top quality goods. Nuff said!"
Ex-Pat Bloke, Mon 29th June
"Very speedy delivery and all glasses are just so perfect as they look on web. Will order again with you without haste. Thank you, Ivana."
Ivana Chung, Sun 28th June
"Very happy with the products and very fast delivery. Thanks very much."
Thomas Mercuri, Sun 28th June
"Order was processed quickly, delivered by courier (though postage was reasonably dear, it was worth it) and the product was very high quality. Very satisfied!"
Dan, Sun 28th June
"I ordered the items on Monday and they were sent very promptly, although we had requested that they be delivered to a neighbour if no one was in, which they weren't so we had to pick them up from the sorting office. Thanks for quick delivery and good email communication."
Anthea, Sun 28th June
"Fantastic site!"
Lisa Howard, Fri 26th June
"Very quick and fast delivery. Brilliant and helpful customer service."
Russell, Thu 25th June
"Very efficient. Was delighted with the products received. Delivery price was exceptionally reasonable. Have recommended you to many friends."
Elaine Clohosey, Thu 25th June
"Delivery was extremely prompt. One item was faulty. This was reported by telephone and the response was positive and a new item arrived within 24 hours."
Simon Howard, Thu 25th June
"The ice bucket had stickers on that could only be removed by ruining the bucket. The product was a disappointment. The service from the aftersales team was good."
Drinkstuff says: Thank you for your comments Karon. Unfortunately the label on the Blue LED Ice Buckets can't be removed.
Karon Chaproniere, Thu 25th June
"Placing our order was simple and quick. The goods arrived when we were told they would, and regular emails were sent with progress reports. Overall, the service and goods were brilliant! Will certainly be shopping with "drinkstuff" in the future."
Helen Dann, Wed 24th June
"Fantastic providers of spa chemicals; very quick. Many thanks."
N Pritchard, Wed 24th June
"Fast efficient service. A++++"
T Cato, Wed 24th June
"Had a problem with a few of cards from our Kem Pack had marked up and Drinkstuff dealt with it fast and replaced them immediately. Every order I have made has been delivered very fast as well. Great site."
Darren Foster, Wed 24th June
"The Boules arrived in super quick time which was great, in time for the sunny summer weekend. Only issue was that a couple of sections of the packaging inside the main case where broken, but I felt not worth sending back over."
Drinkstuff says: Thank you for your comments Ellen. We are sorry that you received your items damaged. Please refer to our email regarding this matter.
Ellen, Wed 24th June
"Order came on time, and exactly as expected. Thanks."
Anil Chawla, Tue 23rd June
"Super fast delivery!"
Wendy Woodcock, Tue 23rd June
"The range of products is fine, the website is fair and the delivery was fast and well packed."
Lionel Shapiro, Tue 23rd June
"Goods were high quality and they arrived quickly! Thank you."
Lorna Webb, Tue 23rd June
"I placed an order on 5th June the money was taken from my account on that day but today is 22nd June and I still haven't received it!"
Drinkstuff says: Thank you for your comments Sue. Unfortunately, your first parcel appears to have been lost in the post. After you contacted us on the 17th, we emailed you to ask whether you would like a refund or a resend. You got back to us on the 19th after our dispatch deadline. If we had heard from you sooner, we would have been able to arrange for redelivery in time for Father's Day. We are sorry for the inconvenience caused.
Sue Hanson, Mon 22nd June
"I entered a separate delivery address for the parcel to be delivered to work as I am not in during the day. My home address was used which meant the inconvenience of going to the depot to pick it up. Also, I think that the description of the fish bowl could be better, I think it would be good to explain that it is very thin plastic - almost disposable, I did think it would be of better quality especially considering the price. Despite the above I will use your site again."
Drinkstuff says: Thank you for your comments Abby. We will only deliver to address that you submit as the delivery address. This would not have been changed by us. Please be sure to double check your delivery address before placing your order. With regards to the price of the fish bowl; this item is unique to drinkstuff and due to the limited supply, the price is higher than we would ideally like. We do state that this is made from plastic, however we have added the manufacturing technique used to avoid confusion over the quality. This is not a disposable item. Many of our customers are very happy with this item and often they are used in commercial environments.
Abby Webster, Mon 22nd June
"Fantastic. Very swift and efficient. Items a bit smaller than I expected but good enough for the task."
Wendy Hickson, Mon 22nd June
"Great service! Fast and efficient delivery. Many thanks!"
Sarah Lloyd, Mon 22nd June
"Great product, bought for a friend for their new house - very impressed with it! The pictures are quite small but if they were any bigger the Family Clock would look silly. Overall very impressed."
Kelly, Mon 22nd June
"Myself and my new wife live in an apartment; so no garden. This Fold Flat BBQ has enabled us to have car park parties. It's a fab piece of kit and will do for camping and all kind of trips as it will easily fit in the boot of my small car. It cools down quick and is easy to clean. Party on! Ha ha. Thanks Guys. Sean and Sam Hyland."
Sean Hyland, Mon 22nd June
"Happy with order. Despatched quickly. No problems at all!"
Stephen Hunter, Sun 21st June
"All my items arrived within a few days and were exactly like the description given and were good quality. Will definitely use again! A1. First class!"
Margaret Brown, Sun 21st June
"Excellent service! I placed my order on a Saturday night. It was dispatched on the Monday and arrived on the Wednesday. All that on the basic postage!! Emails kept me up to date of where my order was. You could not ask for more!!"
Jan Goonery, Sun 21st June
"Never had such a fast processing from a company. I ordered Monday evening and by Thursday the items where already in my possession. Everything in excellent condition. I will definitely place some new orders with them."
David Meerschaut, Sun 21st June
"Quick delivery, superb items. I am very pleased with the service I have received. Thanks!"
Jason, Sun 21st June
"Good value; prompt dispatch: as a signature is required, package tracking would have been appreciated as we both work."
Drinkstuff says: Thank you for your comments Hugh. When your order was despatched, you would have received a despatch email. This contains a link to enable you to track your parcel. You can also log into your account at any time and track your parcel from there.
Hugh Cowley, Sun 21st June
"This service is amazing; such a fast turnaround. Reasonably priced and great quality products. Will keep returning here and recommend you do to."
Joanna Moolgaoker, Sun 21st June
"Steiner Glass came straight away. I will recommend you to my mates."
Steve Taylor, Sat 20th June
"Everything perfect. Thank you very much from Italy."
Speranza Massimo, Sat 20th June
"Spot on! Product arrived as notified and undamaged, thank you."
Mr David Eddie, Sat 20th June
"I have bought quite a lot of stuff from drinkstuff since we built a bar in our garden and I have always been very satisfied with the goods and the service. You are definitely in my favourites column."
Jane Syner, Thu 18th June
"A great service with excellent products. Postage is also good value and prompt."
Terence Hodder, Wed 17th June
"Very good service thankyou."
Ian Mc Kechnie, Wed 17th June
"Arrived on time and he is thrilled with it, thank you."
Zoe Childs, Wed 17th June
"Received the order within 24 hours and was happy with what I received."
Shiroma, Wed 17th June
"Very good service. Product arrived quickly after ordering. We were very pleased with the quality of the spirit pourers. They were an excellent addition to my cocktail party. Easy to fit in bottles and also easy to remove and wash."
Sarah Wroe, Tue 16th June
"Very fast and efficient service."
Matt, Tue 16th June
"Parcel arrived when promise. Good service."
Audrey McCluskey, Tue 16th June
"Easy to browse site, large range & simple basket/ordering system made shopping a breeze. Delivery came next day and was really well packed :) Only minor gripe is that the captcha images for submitting reviews/feedback doesn't work properly..."
Drinkstuff says: Thank you for your comments Simon. We are aware of the captcha bug and we will be implementing a new system shortly.
Simon Paulton, Mon 15th June
"The items are as ordered and in perfect condition. I can barely believe hoe quickly they arrived; first class service. Thank you."
Dawn Newell, Mon 15th June
"We have had many great evenings in the Lazy Spa relaxing after a hard days work. Well recommended."
Daniel Williams, Mon 15th June
"Very pleased with my order, and with your prompt despatch."
Stuart Green, Sun 14th June
"Couldn't find simple jugs, carafes, half-pint beer mugs. Very pleased with my purchases."
Drinkstuff says: Thank you for your comments David. Jugs and Carafes can be found in the Glassware category, under Jugs and Decanters. As for the Half Pint Beer Mugs, these were discontinued by our supplier and we are currrently looking to source these from elsewhere.
David Foster-Morgan, Sun 14th June
"Fantastic service - a quick delivery and excellent value for money. Thanks, I've already bookmarked this site."
Philip Eyles, Sun 14th June
"I couldn't believe it when my order came the next morning, that's what you call service. I will defo use this company again and the goods were just what I wanted. Thanks again."
Jan Spowart, Sun 14th June
"Very fast delivery and well packaged just like all my previous orders."
Paul Skillett, Sun 14th June
"I thought that the delivery was prompt and the overall quality of the products were great. I was a bit suprised by the size of the box the products were delivered in; my purchases looked a bit lost at the bottom of the large box."
Drinkstuff says: Thank you for your comments Mark. We always welcome feedback regarding our packaging. Our warehouse have said that due to the length of one of the items that you purchased, we have had to package these in a larger box than usual in order for you to receive all of your items together.
Mark, Sat 13th June
"Really fast consignment at all times again."
Dipl.-Ing. Robert Benz, Fri 12th June
"Great service, quick delivery, well packed, thanks."
Peter Donald, Thu 11th June
"Order received really quickly thank you very much. All well packaged, but unfortunately there is a tiny chip on the rim of one of the glasses, which I don't think happened in transit. Just one of those things. Good service though. Thank you."
Drinkstuff says: Thank you for your comments Jane. We are sorry that you received a chipped glass. We will arrange for a new glass to be sent out to you soon.
Jane, Wed 10th June
"We received very good quality products, and as described. Our items were delivered promptly in a very well packed box and padded out box. We are very happy with our buys and will certainly buy from this company again."
Mr & Mrs Neish, Wed 10th June
"I ordered items and received them the next day. All items I ordered were for a home bar and all are brilliant and funky. Very pleased and will definitely order again!"
Natalie, Wed 10th June
"Once again, 100% satisfied. Thank you very much Drinkstuff!"
Hayley Gaudion, Wed 10th June
"Very fast delivery. Well packaged and a brilliant product. Thanks very much."
Becky, Wed 10th June
"The original cufflinks I received were damaged and defective, I called up and spoke with Chris in customer service to report this as soon as I opened the packet. Chris thank you so much for getting the replacement out for me, it came the following day so was just in the nick of time for my friends birthday. Thanks a million for the speedy and very thorough service."
Caroline Mahony, Wed 10th June
"Product as described. Good next day service."
David, Tue 9th June
"Great service and very prompt delivery - prices on the product I purchased were the cheapest I found online. I would use this service again."
Jan, Tue 9th June
"A great price and great service with fast delivery."
P Thompson, Tue 9th June
"Excellent - No hassle, arrived as promised and in good packaging."
Ian Brown, Tue 9th June
"Everything just fine as ordered and as received."
Debra Territo, Tue 9th June
"Excellent service and delivered on time. Very pleased with order."
Mick Stringer, Tue 9th June
"No complaints...turned up on time and not broken...many thanks..."
Alan Armstead, Mon 8th June
"I was very pleased with what i ordered. It was very prompt, thank you."
Lynn Morris, Mon 8th June
"We recently purchased an inflatable hot tub and then some filters for same. Delivery was as promised and when I emailed some questions on product use, the reply was swift and informative. I would not hesitate to use this service again."
Dot Duffy, Mon 8th June
"Very good and fast service. Very well packed and arrived next day."
Glyn, Sun 7th June
"Fabulous service! Very happy indeed!!! Lovely items and we'll be back to buy more from this fab company. Many thanks! xxxx"
Debbie Brown, Sun 7th June
"The order arrived very quickly and all of the goods were excellent. Highly recommended."
Sue Dobbyn, Sun 7th June
"Very pleased with my products. I can't wait to use them at my party next month. Great communication and service."
Emma Garnham, Sun 7th June
"Fast and professional; the best in sales!"
Peereman, Sun 7th June
"The order is turning up in dribs and drabs."
Drinkstuff says: Thank you for your comments Phil. Your order contained 2 Pre-Orders. This was stated on the product page at the time of purchase. Your items that were in stock were sent first. The 2 Pre-Order items will follow separately and as and when they come into stock, they will be sent out to you immediately. We'd rather you received your order bit by bit rather than waiting for the whole order to come into stock. The postage of the Pre-Order items is funded by us.
Phil, Sun 7th June
"The parcel was not signed for when delivered and was left around the side of the house in the rain. When I opened the package, the item was damaged.
Now that I have returned the item I haven't heard back from the customer service team, and the fridge was picked up over a week ago.
I would not recommend your service and I will be looking for a full refund rather than a replacement product simply because how inefficient your correspondence has been."
Now that I have returned the item I haven't heard back from the customer service team, and the fridge was picked up over a week ago.
I would not recommend your service and I will be looking for a full refund rather than a replacement product simply because how inefficient your correspondence has been."
Drinkstuff says: Thank you for your comments Ryan. Firstly, we'd like to apologise on behalf of ParcelForce for leaving your parcel in the rain. This was unacceptable. Your returned goods have been received but we do state that it can take up to 10 days to process a return. This is now complete and you have received full refund.
Ryan Duff, Sun 7th June
"I was very impressed with the quality of the ice bucket and the delivery was brilliant."
Ann Gould, Fri 5th June
"Product arrived faulty. I emailed the problem. Received a very prompt reply advising a replacement was being dispatched. Excellent service with no quibbles."
Debbie Pearson, Fri 5th June
"Everything arrived on time! I have yet to inspect it as I had it delivered to the UK. It's a pity you can't arrange delivery to Ireland or find a distributor for Ireland as lots of people are interested. Thank you for your online help in sorting out my order."
Drinkstuff says: Thank you for your comments Jackie. Unfortunately, the Bestway warranty for the Lay Z Spas that we buy only covers the United Kingdom. As soon as there are any changes in the warranty, we will consider shipping the Lay Z Spa to Ireland.
Jackie O'Donnell, Thu 4th June
"Just want to state I was impressed by the efficient, prompt despatch, no hassle, was delivered to the correct alternative delivery address, superb!"
Sue Howe, Thu 4th June
"I would like to comment that your service was excellent. The phone support was great and quick. My purchase was delivered very quickly in good condition. I am 100% satisfied! Thank you!"
Jeannet van de Nadort, Thu 4th June
"Easy to navigate web site and delivery service excellent."
Linda Skelly, Thu 4th June
"Products arrived the next day after ordering; very quick service and they were well packaged. I would definitely order off this website again."
Samantha Harrison, Thu 4th June
"Brilliant service - goods were sent out on the same day I ordered them and were received the next day."
Deborah Tucker, Thu 4th June
"Very pleased with the product, the quickness of the despatch, and the prompt delivery. Thanks."
Neil Harvey, Wed 3rd June
"Excellent service and delivery."
Carole Charlesworth, Wed 3rd June
"The website is really easy to manoeuvre and the item was sent out promptly. I like the fact that you can track your items online. Overall the service was excellent and i have recommended it to friends."
Jayne Hennessey, Wed 3rd June
"Took over six weeks to get them and there was no indication of this wait at the point of purchase. I was only informed of the stock status after I had paid. The price was good but the wait was unacceptable, especially when there was no indication of this until payment had been made. For this reason it is unlikely that I would ever use this site again and I would not recommend the site to others. I hope that this feedback is of some use and helps to improve your business."
Drinkstuff says: Thank you for your comments Ian. The products you ordered were on Pre-Order. This is indicated on the product page around the buy button. It would have been listed as Pre-Order and out of stock with a due date. This date is subject to change based on the stock of our suppliers however you would have been notified by email of any changes to this date. When you reach the basket, the product is again indicated as pre-order with a paragraph of text underneath explaining Pre-Order. We have tried to make this as clear as possible but we would appreciate any of your feedback to improve the way in which this is displayed.
Ian Butterfield, Tue 2nd June
"The Gumball Machine arrived very promptly and was exactly as described. I'm very impressed with your service."
Barbara Henderson, Mon 1st June
"We were really pleased with the whole buying experience. The process was efficient and fast. The products themselves were exactly as advertised and represent excellent value for money. We are 100% satisfied and would recommend drinkstuff.com (Barmans Ltd) to other people looking for cocktail products."
B Marshall, Mon 1st June
"The prompt service from this company was very efficient indeed. My items arrived when they said they would. I ordered a Roulette Wheel a box of playing chips and a roulette numbers cloth. The very high class playing chips arrived in a superb aluminium box but unfortunately the cloth and beautifully manufactured mahogany very expensive Roulette wheel were in a cardboard box. With an item of that quality I would have expected good quality carrying box. Having said that, I will make one in my workshop, and I am still very satisfied with my purchase."
Riccardo Valvona, Mon 1st June
"Good value for money and a really quick service. I used my martini glasses last night and they are brill."
Cathy Vernel, Sun 31st May
